Scegli una delle offerte TIM per il Fisso e Mobile con Internet, Intrattenimento TV, Musica, Giochi e tanto altro ancora.
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How do I purchase the voucher?
To buy a Voucher for the TIM Tourist offer click on the PURCHASE button, insert your details and pay using a credit card or PayPal.
Once the purchase is confirmed, you’ll receive an email at the address you provided containing your personal PIN code, which you can use at any TIM Store across Italy to collect the TIM Card with the active TIM Tourist offer, with no additional cost.
How do I activate the offer with the voucher?
Once the customer who purchased the Voucher for the exclusive TIM Tourist offer abroad has arrived in Italy, he/she should visit a TIM Store and show the Voucher containing his/her PIN code, plus an identification document. The TIM Store will carry out the standard activation procedures: collection of documents, visual confirmation of the customer and presentation of an identification document (e.g. ID card or passport).
Once the TIM Card is activated, the TIM Tourist offer will be activated within 24 hours with no additional cost.
How do I withdraw from the purchase?
The customer can withdraw from the Voucher purchase, pursuant to art. 52 of the Italian Consumer Code within 14 days from receipt of the email confirming conclusion of the contract by Telecom Italia.
The TIM Tourist offer related to the Voucher cannot be activated online, so the customer is aware that the only way to activate the offer is to show the Voucher in a TIM Store in Italy. In order to discourage fraudulent practices, TIM reserves the right to carry out checks on the use of the PIN code; if within 96 hours from the withdrawal request the PIN has not been used, TIM will cancel it and refund the customer, within 14 days (from the day on which TIM was informed of the customer’s decision to withdraw from the purchase), the amount paid by him/her to purchase the Voucher.